The main passenger procedures in Hanoi - Noi Bai International Airport

03:05:00 22/05/2019

 

When you are in Noi Bai International Airport to departure or arrival, you have to take some procedures to check-in / check-out. This is the guide list to support the passengers can be easily and quickly:

 

  • 6 steps for the International Arrival Passenger at Noi Bai International Airport
  • 6 steps for the International Departure Passenger at Hanoi Noi Bai Airport
  • 3 steps for Domestic Arrival Passenger at Noi Bai Airport
  • 4 steps for Domestic Departure Passenger at Hanoi Airport
  • Connecting passenger
  • Passenger requested for special assistance

 

6 steps for the International Arrival Passenger at Noi Bai International Airport

 

Arrival to Noi Bai International Airport

 

When your flight lands on Noi Bai International Airport, you will be welcome and move as the tutorial of the Airlines. This is the first process you have to pass to go to the arrival hall: 6 steps for the International Arrival Passenger at Noi Bai International Airport 

 

6 steps for the International Arrival Passenger at Noi Bai International Airport

 

 

Step 1: Embarking for Terminal

  • After Passenger Boarding Bridges or bus, the passenger will proceed to the centre of the Terminal T2 (the second floor - Noi Bai International Airport) for health screening and immigration.


Step 2: Quarantine and immigration check

  • Passenger will proceed for a health check by going through the temperature scanner dually located in front of immigration counters before completing immigration formalities.


Step 3: Proceeding to Baggage claim area

  • After completing immigration procedures, passengers will use the escalator to go to the first floor of Terminal T2 for claiming their baggage.


Step 4: Baggage claim

  • Passengers can get their luggage at one of six baggage conveyors; Passengers having unexpected luggage conditions will make a claim to the Lost & Found desk of their airlines.


Step 5: Customs clearance

  • Customs inspection will be required for baggage at 02 points before the arrival hall


Step 6: Departing Airport

  • After completing customs formalities, passengers will proceed to arrival hall; then proceed to the car park in front of Terminal T2 for departing the airport.

If you want to know more about the layout of Terminal T2 to find your position, you can see the map of Noi Bai International Airport

 

 

6 steps for the International Departure Passenger at Hanoi Noi Bai Airport

 

Departures from Noi Bai International Airport

 

When you are preparing to fly out of Hanoi - Vietnam to other cities, you have to visit the third floor of the Terminal T2 (Noi Bai International Airport) and do this process: 6 steps for the International Departure Passenger at Hanoi Noi Bai Airport

* Remember: Passengers should arrive at Noi Bai Airport at least 2 hours before scheduled departure time to queue and do check-in procedures

 

International departure passenger

 

Step 1: Passenger enters departure hall – third floor, International passenger

  • There are 4 check-in Islands at departure hall:  A/B, C/D, E/F, G/H and kiosk check-in. To get information about check-in counters and check-in island of each flight, please check the information at Schedule flights (flight information) or see the detail layout of this floor. (----> link) 

Step 2: Check-in:

  • Passenger present air ticket and personal document to do check in at check-in counters or at kiosk check-in.

Step 3: Present boarding pass and personal documents

  • There are two 02 boarding pass readers at each gate at migration point to identify passengers required for customs inspection and security check for checked baggage:
  • The card reader signals “no check required”: passengers proceed for migration
  • The card reader  signals “check required”: passengers will be guided by security staff to Recheck room on the third floor; after checking passengers shall return for migration
  • To understand about regulations on checked baggage, please check the information at the Regulation on checked baggage and handheld baggage.

Step 4: Immigration

  • Passenger present passport and personal documents to migration staff for checking before migration.

Step 5: Security check and customs clearance:

  • Passenger proceeds to security check area and customs clearance, take off personal accessories such us belt, wallet, handy phone, shoes and other items as may be requested by security staffs for security screening along with handheld baggage. Passenger passes through a walk-through metal detector. After checking, passenger enter departure lounge.

Step 6: Enter the departure lounge for departure

  • Gates numbered from 20 to 28 are at the right-hand side of Terminal (from security checkpoint) – East End.
  • Gate No 29 and 30 are located in the center of Terminal.
  • Gates numbered from 31 to 36 are at the left-hand side of Terminal (from security checkpoint) – West End.
  • Details of boarding gates are shown on Terminal layout.
  • Passenger check Boarding gate on the boarding pass.
  • Passenger present boarding pass and personal documents for ground handling staff for boarding. 

 

 

3 steps for Domestic Arrival Passenger at Noi Bai Airport

 

Arrival to Noi Bai International Airport - domestic

 

Domestic Arrival Passenger

 

 

Step 1: Embarking for Terminal

  • After Passenger Boarding Bridges or bus Passenger following signage system to  proceed centre of Terminal to baggage claim carrousel

Step 2: Baggage claim and checking of the bag tag

  • Baggage is retrieved at 6 baggage claim carrousel; unusual baggage conditions shall be reported to Lost & Found counter of the Airlines.
  • Baggage tag will be checked by Airlines staff before leaving the restricted to proceed to the arrival hall.

Step 3: Departing airport

  • Passenger will then to proceed to arrival hall and arrival concourse for departing airport

 

 

4 steps for Domestic Departure Passenger at Hanoi Airport

 

Departure from Noi Bai International Airport - Domestic

 

Domestic Departure Passenger at Noi Bai Airport

 

Step 1: Passenger approaches the departure hall – second floor, Domestic Terminal T1

  • When going to the Domestic Terminal T1, the passenger can check-in at the counters and Kios in the Hall A, B and E (the details positions of the Airlines)

Step 2: Check-in

  • Passenger present air ticket and personal documents to do check in at check-in counters or kiosk check-in.
  • If a visual check is required for checked baggage, passenger contact Airlines staff for checking after the announcement. If the result is satisfied, the passenger will proceed to the departure lounge.
  • To understand about regulations on checked baggage, please check the information at the Regulation on checked baggage and handheld baggage.

Step 3: Security check

  • Passenger present boarding pass and personal documents at each security gate.
  • Passenger proceeds to security check area, take off personal accessories such us belt, wallet, handy phone, shoes and other items as may be requested by security staffs for security screening along with handheld baggage. Passenger passes through a walk-through metal detector. After checking, the passenger enters departure lounge.


Step 4: Enter the departure lounge for departure:

  • Hall A: gates number 01, 01A, 02 and 02A
  • Hall B: gates number 09, 09A, 10 and 10A
  • Hall D: gates number 03, 04, 05, 06, 07, 08
  • Hall E: gates number 11, 12, 13, 14 and 15

(Details of boarding gates are shown on Terminal layout)

Passenger check Boarding gate on the boarding pass.

Passenger present boarding pass and personal documents for ground handling staff for boarding.

 

CONNECTING PASSENGER


1. International arrival passenger taking a domestic connecting flight

  • Passenger follows immigration procedures for International arrival passenger.
  • After customs clearance, the passenger proceeds to the arrival hall. 
  • Passenger takes free Shuttle Bus to Domestic Terminal (T1). The Shuttle Bus stop is located on the first lane of International Terminal (T2) (details can be found on International Terminal layout – first floor).

2. International arrival passenger taking an international connecting flight

  • Passenger follows the signage to approach the check-in counters for connecting flight (there are 6 counters at the centre of the second floor, before immigration).
  • Without taking the immigration process, the passenger then follow the escalator from the second floor to the third floor to approach the place for the security check for passenger and handheld luggage
  • The passenger then follows the procedures for International arrival passenger.

3. Domestic arrival passenger taking an international connecting flight

  • Passenger arrives at Domestic Terminal (T1) following regular procedures.
  • Ground Handling company pick up a passenger for guidance to proceed to the public hall of International Terminal (third floor) by Shuttle Bus (the station is outside Terminal)

4. Domestic arrival passenger taking a domestic connecting flight

  • Passenger arrives at Domestic Terminal T1 following regular procedures.
  • Passenger claims checked baggage the follow escalator or lift to the second floor - Domestic Terminal T1 to check in for domestic flights.

 

PASSENGER REQUESTED FOR SPECIAL ASSISTANCE


Please contact Airline staff for any special assistance before the flight. Noi Bai International Airport will instruct relating sections on these requirements upon request of Airlines as follows.
- Arrangement of chairs nearby boarding gate for passenger requested for special assistance in the departure and arrival lounge of Domestic Terminal (T1) and International Terminal (T2).

- Planning for 2 electric cars to transfer passengers being disabled people, elderly people, pregnant women, children in International Terminal.

 

BAGGAGE LOST & FOUND

 

Baggage in the Airport


1. For inflight lost luggage on flights:

Lost luggage or unusual observations such as tear, breakage, cracking ... must be informed to Airlines representative or ground handling agent;

 

 

Domestic passenger terminal (T1)

 

International passenger terminal (T2)

Domestic arrival hall, 1st floor, Hall A: 2 counters

International arrival hall, 1st floor, East end: 2 counters

 

Domestic arrival hall, 1st floor, Hall B: 2 counters

International arrival hall, 1st floor, West end: 2 counters

Domestic arrival hall, 1st floor, Hall E: 2 counters

 

 

Such information shall also be informed to Airport Security on duty in that area or to security Hotline at Noi Bai International Airport at: 0435842627.

2. For lost luggage in the public areas of the terminal: 

Lost luggage in public areas of the Terminal shall be informed to Airport Security on duty in that area or to security Hotline at Noi Bai International Airport at (+84) 24.3584.2627 or Noi Bai Police Station at (+84) 24.3884.3241

 

 
 

 

- The reference information from the Official website of Noi Bai International Airport: http://noibaiairport.vn -

 

 

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